RETURN JEANS offers flat rate shipping for all orders in Canada. Shipping costs are based on the selected shipping method. If you choose to upgrade your shipping method to Second Day or Overnight, your order must be received and clear credit authorization by 1:00 p.m. Eastern Time or your order may not be processed until the following business day.* Your business is important to us, and we make every effort to process your order as quickly as we can. Please review your shipping information carefully before placing your order.
*Business days are Monday-Friday, excluding federal holidays within Canada. If you ordered multiple items, they may ship in separate boxes with no additional shipping charges. You will receive separate emails with tracking information for each box once shipped. Please note that on occasion, such as during holidays, there may be a slight delay in processing time.
RETURN & EXCHANGE POLICY
A full refund or exchange on all regular priced items if they are returned in their original condition, with original tags, within fourteen (14) calendar days of receipt or a credit note or exchange will be issued for all items on sale or discounted, returned in their original condition, with original tags, within fourteen (14) calendar days of receipt.
Notwithstanding the above, all undergarments are final sale; no refund, exchange or credit note will be issued for undergarments.
When returned items do not have their original tags, RETURN JEANS may deduct $10.00 from the amount refunded or credited in order to cover the costs of re-packaging, or may add a $10 charge to the price of the product being exchanged.
You can ONLY then return your purchase:
Web Returns Department
Return Jeans by Dorée Design
We remain at your disposal for any further information.